Got questions? We've got answers. Whether you're wondering about shipping, returns, or what makes our wagons special, this page covers the essentials. If you don't see your question here, our team is always just an email away. ✉️
1. Product Information
Our wagons are built with a Heavy Duty Metal Frame and Durable 600D Oxford Fabric. The weight capacity varies depending on the model — each wagon is designed to handle different loads to suit camping, beach trips, or family outings. For exact details, please check our Best Sellings where you can explore different models and their specifications.
No tools needed! It arrives ready to use and folds/unfolds in seconds.
The folded size varies by model. With our innovative compact design, each wagon saves up to 80% of space compared to its unfolded dimensions, making storage and transport effortless. You can view the exact folded dimensions on each product page — check out our Best Sellers for details.
Yes! All Hikemoon foldable wagons come with a 1-year warranty covering manufacturing defects, so you can shop with confidence.
2. Shipping & Delivery
Orders are processed within 1–2 business days. Delivery usually takes 5-8 business days depending on your location.
Yes! We offer worldwide shipping — with free shipping and tax included on all orders. No hidden fees, just fast and reliable delivery to your doorstep. 🌍✈️
Once your order ships, you'll receive a tracking number via email so you can follow its journey.
3. Returns & Refunds
Absolutely! We offer a 30-day hassle-free return policy. If the product is unused and in its original packaging, you can return it with ease. For full details, please check our Returns Policy
Contact us immediately at support@hikemoon.com with photos, and we'll arrange a replacement or refund right away.
Refunds are processed within 5–10 business days once we receive your return. For full details, please check our Returns Policy
4. Payment & Security
We currently accept payments through Shopify Payments (which supports major credit/debit cards, Apple Pay, and Google Pay) as well as PayPal.
Yes. Our checkout is powered by Shopify’s secure payment system and PayPal, both using advanced encryption to keep your information protected. For more details, please see our Privacy Policy.
5. About Hikemoon
Hikemoon is about freedom, exploration, and making family adventures easier. Our gear is designed to help you enjoy the outdoors without the hassle. Want to know more? Discover our journey in Our Story
Great question! We're proud to be a top-selling brand on Amazon with thousands of happy customers. Shopping directly with us means: Access to exclusive deals and bundles not available on Amazon, direct customer support from our team, and the same trusted quality you see on Amazon—plus extra savings.
You can read real customer feedback on our website or visit our Amazon store, where we've received thousands of five-star reviews ⭐⭐⭐⭐⭐.
