Thank you for shopping with HIKEMOON! We strive to deliver your order as quickly and safely as possible. Please review our updated shipping policy below.
1. Order Processing
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All orders are fulfilled from our overseas warehouse.
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We process orders within 24 hours of receiving them, excluding weekends and public holidays.
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Customized or special orders may require additional processing time.
2. Shipping Methods & Delivery Time
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Standard delivery is estimated at 3–7 business days, depending on your location.
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Delivery times may vary due to customs, local carriers, or unforeseen circumstances.
3. Shipping Costs
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Shipping fees are calculated at checkout based on your location and selected shipping method.
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Free shipping promotions may be offered for qualifying orders.
4. Order Tracking
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After your order is shipped, you will receive a confirmation email with a tracking number.
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You can track your package using the carrier’s tracking system.
5. International Shipping
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We ship worldwide. Delivery times for international orders may be slightly longer depending on customs clearance and local carrier schedules.
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Customers are responsible for any customs duties, taxes, or fees imposed by their country.
6. Address Accuracy
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Please ensure your shipping address is correct.
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HIKEMOON is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. Additional fees may apply for reshipment.
7. Lost or Damaged Packages
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If your package is lost or arrives damaged, please contact us at support@hikemoon.com within 7 days of delivery.
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We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
8. Shipping Restrictions
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Some remote or restricted areas may have limited shipping options or longer delivery times.
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We reserve the right to refuse shipment to unsafe or restricted locations.
9. Contact Us
For any shipping questions or concerns, please reach out to our customer service team:
📧 Email: support@hikemoon.com
