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Order Processing & Pre-Orders
- All orders are shipped from our local warehouse.
- Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.
Orders placed before 2:00 PM Pacific Time (PT), Monday–Friday, will begin processing on the same business day. Orders placed after this cutoff time, on weekends, or on holidays will be processed on the next business day.Pre-order items may require additional processing time. We will notify you via email if your pre-order item requires extra processing.
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Shipping & Delivery Time
- Free standard shipping is available on all orders.
- Estimated delivery time is 3–7 business days, depending on your destination.
- Delivery times may vary due to customs clearance, local carrier operations, weather conditions, or other unforeseen circumstances.
Ownership, Terms, and Risk
Please ensure your shipping address is complete and accurate at checkout. Once your order has been shipped, we are unable to modify or redirect it, so it’s important to double-check all details before placing your order.
For customers located in the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of delivery for any reason, subject to a full refund of your purchase price.
This right applies in accordance with applicable consumer protection laws in the European Union and the United Kingdom.
While shipping timelines are provided as estimates, actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, customs clearance, or local delivery issues.
If your package is lost or arrives damaged, please contact our support team at support@hikemoon.com. For detailed instructions regarding damaged products, please visit our Warranty Policy.
Notes: Taxes, Duties & Import Fees
For customers in the United States: all orders include free shipping and no additional taxes, duties, or import fees will be charged at checkout.
For customers outside the United States: applicable taxes, customs duties, VAT, or import fees may apply depending on the destination country and local regulations. Any additional charges imposed by local customs authorities are the responsibility of the customer unless otherwise stated at checkout.
We recommend checking your local customs requirements before placing an international order.
Check Your Order and Shipment
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can also check your order status and track your shipment at any time via our online tracking page.
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Customer Service
HIKEMOON handles all customer service inquiries and product returns. If you need assistance with your order or have any questions, please visit our “Contact Us” page, accessible at the bottom of any page on our website.
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Telephone
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Email
