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Order Processing & Pre-Orders
- All orders are shipped from our local warehouse.
- Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.
Pre-order items may require additional processing time. We will notify you via email if your pre-order item requires extra processing.
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Shipping & Delivery Time
- Free standard shipping is available on all orders.
- Estimated delivery time is 3–7 business days, depending on your destination.
- Delivery times may vary due to customs clearance, local carrier operations, weather conditions, or other unforeseen circumstances.
- Estimated total delivery time is calculated as:
Order Processing Time (1–2 business days) + Standard Shipping Transit Time (3–7 business days).
Ownership, Terms, and Risk
Please ensure your shipping address is complete and accurate at checkout. Once your order has been shipped, we are unable to modify or redirect it, so it’s important to double-check all details before placing your order.
For customers located in the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of delivery for any reason, subject to a full refund of your purchase price.
This right applies in accordance with applicable consumer protection laws in the European Union and the United Kingdom.
While shipping timelines are provided as estimates, actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, customs clearance, or local delivery issues.
If your package is lost or arrives damaged, please contact our support team at support@hikemoon.com. For detailed instructions regarding damaged products, please visit our Warranty Policy.
Notes
Taxes, Duties & Import Fees
Applicable sales tax, VAT, customs duties, or import fees may be charged depending on your shipping destination and local regulations.
For customers in the United States, applicable sales taxes will be calculated and displayed at checkout where required by law.
For customers in the European Union or the United Kingdom, VAT may be included in the product price or calculated at checkout depending on the destination country and applicable regulations.
For orders shipped to India, customers are responsible for any applicable customs duties, taxes, or import fees.
For all other international destinations, import duties and taxes may apply and are the responsibility of the customer unless otherwise stated at checkout.
Check Your Order and Shipment
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can also check your order status and track your shipment at any time via our online tracking page.
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Customer Service
HIKEMOON handles all customer service inquiries and product returns. If you need assistance with your order or have any questions, please visit our “Contact Us” page, accessible at the bottom of any page on our website.
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Telephone
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Email
