-
I. Warranty Period
All HIKEMOON products include a one-year limited warranty, starting from the date your order is delivered.
-
II. Warranty Coverage
This warranty covers manufacturing defects and structural failures under normal and intended use, including non-human-caused issues such as frame breakage, wheel detachment, or handle malfunction.
We do not cover issues caused by non-human factors beyond normal product performance, including the following situations:- Improper use, misuse, abuse, accidents, or rough handling
- Unauthorized modifications, repairs, or alterations
- Normal wear and tear from regular use, including cosmetic damage that does not affect functionality
- Damage caused by improper storage, maintenance, or care
- Products purchased through unofficial or unauthorized channels
- Inability to provide valid proof of purchase
- Second-hand products, promotional items, gifts, or products outside the warranty period
-
III. Warranty Process
Please keep your proof of purchase, provide photos or videos of the issue, and contact support@hikemoon.com.
Our support team will review your request and provide an appropriate solution within 48 hours.Depending on the situation, we may offer one of the following options:
• A replacement of the same model
• An exchange for another product of equal value
• A full or partial refund
-
IV. About Refunds
If you're looking for detailed information on refunds, please visit our Return and Exchange Policy.
