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I. Warranty Period
All HIKEMOON products include a one-year limited warranty, starting from the date your order is delivered.
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II. Warranty Coverage
This warranty covers manufacturing defects under normal and intended use. We do not cover issues caused by non-human factors beyond normal product performance, including the following situations:
- Improper use, misuse, abuse, accidents, or rough handling
- Unauthorized modifications, repairs, or alterations
- Normal wear and tear from regular use, including cosmetic damage that does not affect functionality
- Damage caused by improper storage, maintenance, or care
- Products purchased through unofficial or unauthorized channels
- Inability to provide valid proof of purchase
- Second-hand products, promotional items, gifts, or products outside the warranty period
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III. Warranty Process
Please keep your proof of purchase, provide photos or videos of the issue, and contact support@hikemoon.com. Our support team will review your request and work with you to find the most appropriate solution.
Depending on the situation, we may offer one of the following options:• A replacement of the same model• An exchange for another product of equal value• A full or partial refund
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IV. About Refunds
If you're looking for detailed information on refunds, please visit our Return and Exchange Policy.
