At HIKEMOON, we stand by the quality of our products. All our collapsible wagons come with a free 1-year warranty to give you peace of mind and confidence in your purchase.
1. Warranty Coverage
- This warranty covers defects in materials and workmanship under normal use for one year from the date of purchase.
- It applies to the original purchaser only and is non-transferable.
- The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
2. How to Claim
- Contact our customer service team at support@hikemoon.com with your order number and a description of the issue.
- Include photos of the defect or damage to help us assess your claim quickly.
- We will review your claim and provide instructions for repair, replacement, or refund if eligible.
3. Warranty Limitations
- This warranty does not cover cosmetic damage, such as scratches or stains, that do not affect functionality.
- HIKEMOON is not responsible for any incidental or consequential damages resulting from the use of our products.
- The warranty is void if the product is modified or repaired by anyone other than HIKEMOON authorized service personnel.
4. Contact Us
If you have any questions about your warranty or need assistance, please contact our customer service team:
📧 Email: support@hikemoon.com
