Account & Payment Policy

1. Account Registration

  • To place an order, you may be required to create an account with HIKEMOON.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • Please notify us immediately if you suspect unauthorized use of your account.

2. Payment Methods

  • We accept major payment methods, including:
    • Credit and debit cards (Visa, MasterCard, American Express)
    • PayPal
    • Other payment options as indicated at checkout
  • All payments must be authorized and processed successfully to confirm your order.

3. Free Shipping & Tax Included

  • All HIKEMOON products are shipped free of charge.
  • Prices include applicable taxes and duties, so you do not need to pay extra fees upon delivery.

4. Payment Security

  • HIKEMOON uses secure encryption and trusted third-party payment processors to protect your payment information.
  • We do not store full credit card details on our servers.

5. Order Confirmation

  • After successfully placing an order and completing payment, you will receive a confirmation email with your order details.
  • Your order is considered confirmed once payment has been processed.
  • We reserve the right to cancel any order if payment is declined or suspected fraudulent activity is detected.

6. Pricing & Taxes

  • All prices are displayed in USD unless otherwise stated.
  • Prices are subject to change without prior notice.
  • All taxes and duties are included in the price; customers do not need to pay additional fees.

7. Payment Issues

  • If you encounter any payment errors, please contact our customer service team immediately at support@hikemoon.com.
  • We reserve the right to hold, cancel, or suspend orders with payment issues until the matter is resolved.

8. Contact Us

For any questions related to your account or payment:
📧 Email: support@hikemoon.com