Thank you for shopping with HIKEMOON. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
1. Eligibility for Returns
- Items can be returned within 30 days of delivery.
- To be eligible, items must be unused, in original condition, and in the original packaging.
- Certain products, such as customized items or those marked “Final Sale,” are not eligible for return.
2. Return Process
- Contact us at support@hikemoon.com with your order number and reason for return.
- Our team will provide you with the return instructions.
- Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
- Once we receive and inspect the returned item, we will notify you by email.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- Shipping fees are non-refundable.
4. Exchanges
If you wish to exchange your item for a different color, size, or model, please contact us. Exchanges are subject to product availability.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no additional cost.
6. Non-Returnable Items
- Customized or personalized products
- Items purchased during clearance or “Final Sale” promotions
- Used items or those not in their original condition
7. Contact Us
For return or refund requests, please reach out to our customer service team:
📧 Email: support@hikemoon.com
